The family of Christopher Rochester, who was left to bleed to death on a hospital trolley on the Greek Island of Rhodes in 2000, say they have not had any help at all from the Foreign and Commonwealth Office.
His body was returned to the UK with a kidney missing.
Tests on one that was sent to them later found it did not belong to him.
Three years ago his body was exhumed at the request of the Greek authorities for further testing.
The results are back but the family is being prevented from getting access to them and they say the Foreign and Commonwealth Office has refused to get involved.
You can watch Kenny Toal's report here: