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  1. ITV Report

One hundred jobs are at risk at the Virgin Media call centre in Gateshead

'Our network is going places' a van turns into the Virgin Media customer service centreat Team Valley Credit: ITV Tyne Tees

One hundred jobs are at risk at a call centre in Gateshead.

Staff at the Virgin Media customer service centre, at Team Valley, have been sent an email telling them that the company is looking to redeploy some of the posts to the Philippines.

A spokesman said they were receiving fewer phone calls from the public, with many people making enquiries online.

The company emailed employees at the Gateshead centre to inform them of the proposed changes.

Virgin Media customer service centre, Team Valley Credit: ITV Tyne Tees

Plans outline that 85% of the work done in the Gateshead call centre will now be outsourced to the Phillipines.

The remaining 15% of inbound customer contact will transfer to Virgin's Customer Retentions site in Teesside.

85%
of the work done at the Gateshead call centre could be outsourced to the Phillipines.
15%
The remaining 15% of customer contact will transfer to Virgin's site on Teesside.
Virgin Media customer service centre, Team Valley Credit: ITV Tyne Tees

A spokesperson for the company said:

As we simplify and grow our business and improve how we serve our customers, Virgin Media has started discussions with employees on proposed changes within one area of our Gateshead Centre.

Our proposal reflects the reducing amount of calls handled at Gateshead as more and more customers move to online channels.

We are working closely with our employee representative forum and our priority is to support anyone impacted by the proposed changes to find another role within the Company, with one of our partners or alternative work opportunities.”

– Virgin Spokesperson