"We were very sorry to hear that Mr & Mrs Douglas' hotel cancelled their booking so close to their departure. As this unfortunate circumstance happened with less than 24 hours before their departure to Abu Dhabi, we have worked around the clock to find them an alternative accommodation.
"As the alternative hotels offered prior to departure were not initially accepted by the customer, Mr & Mrs Douglas made the decision not to take their flight. In the meantime, our team were working hard to find additional alternative hotel options.
"We were able to secure a 5 star hotel for them in the centre of Abu Dhabi. Whilst Mr & Mrs Douglas did not make their original flight booking with us, under the circumstance we have arranged new flights for them departing Friday morning in addition to refunding them two nights hotel accommodation – ensuring they are still able to attend the Grand Prix.
"We strive to offer a more rewarding travel experience and we hope Mr & Mrs Douglas are still able to have a once-in-a lifetime experience in Abu Dhabi.”
A couple from County Durham say they're devastated after their trip of a lifetime to the Abu Dhabi Grand Prix was ruined at the last minute.
Yvonne Douglas had arranged the trip for her husband Paul as a Christmas present back in March.
But the day before they due to leave they received a call from Ebookers to say that their hotel reservation had been cancelled because it was overbooked.
A woman who had booked a trip to Abu Dhabi to see the Grand Prix, as a surprise Christmas present for her husband, says she's devastated after their hotel was cancelled at the last minute.
Yvonne Douglas had booked the trip for her husband, Paul, back in March. They were due to fly today but yesterday the couple received a call from Ebookers to say that their hotel reservation had been cancelled because it was overbooked.
They were offered alternative accommodation but it is almost two hours drive from Abu Dhabi.
Up to 50 new jobs could be created if expansion plans at Silverlink Shopping Park are given the go ahead.
Plans have been unveiled to extend the North Tyneside retail park in a £29m redevelopment scheme which could begin early next year.
A planning application has been submitted to North Tyneside Council to convert the former Travelodge site opposite the park.
An energy company said it had discovered new gas supplies in the North Sea, 130km off the coast of Teesside.
Centrica Energy said tests at the exploratory area known as 'Pegasus West' had led to very positive results. The area is close to an existing gas development called Cygnus.
The firm said the discovery showed there were many more years left in the North Sea oil and gas industry.
Watch Rachel Bullock's full report here:
KP Snacks has confirmed its factory in Consett will close in 2015.
The plant, on Medomsley Road, was made famous by an advert in the 1980s for Phileas Fogg crisps, which are still made there.
103 people are employed at the site. Some may be redeployed to KP's other factory in Billingham.
A report has heavily criticised safety at construction sites in the North East with nearly 40% failing health and safety spot-checks.
The figure has been released by the Health and Safety Executive, which says unacceptable conditions and dangerous practices were found at half of the 106 sites they visited in this region during a month-long initiative.
This included poor management of asbestos, exposure to harmful dusts, noise and vibration, and a lack of safety for people working at height.
It's being billed as a hugely significant development for the region.
The expansion of a County Durham business park with the creation of around ten thousand jobs.
Netpark, in Sedgfield, is an industrial site that hosts companies specialising in groundbreaking products.
It has unveiled plans that would bring in 200 new businesses and, it says, make it a global leader in its field.
Our correspondent Kenny Toal has the story.
Up to 3,500 jobs could be created in County Durham over the next ten years under plans to dramatically expand a science park.
The council's cabinet has approved nearly £13 million in funding to triple the size of the North East Technology Park (NETpark) in Sedgefield.
It's estimated that a further 7,500 jobs could be created in the local manufacturing and service sectors.
The park is celebrating it's tenth birthday this year.
Further delays are expected on the central motorway on Tyneside on Tuesday morning, after the introduction of temporary traffic lights in Gateshead.
The lights were put in place on Saturday on the approach to the Tyne Bridge.
Motorists are being warned to expect delays until the 30th November, when the upgrading will be completed.