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50 jobs have been created at M&S in Newcastle as part of a store revamp.
The changes in the store followed a survey of over 250,000 customers nationwide to find out how they they like to shop. As a result, M&S has introduced new team members and in-store improvements across the UK to improve the customer experience.
As part of these changes, the store in Newcastle has created 50 new jobs in the area. The new roles are all focused on serving customers.
Shoppers in the beauty, footwear and men’s suit departments will now also be greeted by store hosts that are dedicated to welcoming and assisting customers at all times.
Refurbishments are also taking place within the fitting rooms and toilets and the womenswear department has also unveiled a new look.
“The changes we’ve made in-store are from direct customer feedback as to how they’d like to shop. Bringing in new colleagues and improving the way shoppers can navigate the store has given us the ability to be able to offer a personal touch to our service – the store hosts in particular have been a really successful addition to the team.
“The customers are at the heart of everything we do, and we’re thrilled to create a shopping experience that does just that.”
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Transport Secretary Chris Grayling has said that Plans to expand London's Heathrow airport will provide an economic boost to the North EastRead the full story ›
Catherine McKinnell MP, whose constituency includes Newcastle International Airport, is backing the expansion at Heathrow. The Newcastle North MP says strong links to London can only support the region's exporting of goods.
"We know we have a big challenge in our region, we're a next exporting region, we sell more than we buy in, and we need to protect that, safeguard it and grow it, especially as we're moving into a new world outside of the European Union. Newcastle Airport is a huge, vital part of getting our goods and services and people out there, on holiday and selling their goods and services, and the Government I think very much recognise that, by coming to the North East to recognise the important part aviation and Newcastle Airport plays in our regional economy."
The Planning and Corporate Affairs Director at Newcastle International Airport says the Heathrow expansion is great news for the region. Graeme Mason told ITV News Tyne Tees it's about connecting flights and where you can travel to from there.
There's work to be done to ensure Heathrow's expansion costs are not passed down to the customer, admits the Corporate Affairs Director at Newcastle International Airport.
There will be a £10 discount, however, for flights from regions like Newcastle from January 2017. Graeme Mason says he hopes this is something that can continue.
Secretary of State for Transport Chris Grayling is to visit Newcastle Airport.
It comes a day after he announced a third runway at Heathrow is the Government’s preferred option to increase the UK’s airport capacity.
He'll meet with Newcastle International Airport’s interim Chief Executive Nick Jones and South Tyneside Council leader Ian Malcolm to discuss the decision and the benefits it will bring for the whole
It's thought a third runway at Heathrow could also see the re-introduction of the Durham Tees Valley to London route.
Executives at Newcastle International Airport have welcomed the decision by the Government to approve Heathrow expansion plansRead the full story ›