A disabled pensioner has been forced to complain to the Ombudsman to get a refund for around £1000 in overpaid bills from her energy provider.
Stella Turner, who's 78, from Newcastle, was paying E-On £184 a month to supply her one-bedroom bungalow.
After months of wrangling, tests finally proved her gas meter was faulty. But the energy company says it was only out by around 3%. Her local council believes the meter was out by around 30%
E-on has brought Stella's bills down to £135 a month but she says this is still too high and furthermore claims she's been refused a refund for the money she has already overpaid.
The Ombudsman has agreed to take-up her case and is now investigating.
E-On says it will refund the money she has overpaid, but warns this will mean her monthly bills will increase again.