Confidential files published

The Newcastle Citizens Advice Bureau accidentally publishes 1,300 of its clients' confidential records.

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Update: Confidential files accidentally published

The criminal records and debt history of hundreds of people in the North East have been accidentally published on the internet by an advice service, in what could be a major breach of the Data Protection Act.

The watchdog on data and information is now investigating, after Newcastle Citizens Advice Bureau inadvertently released more than 1,000 confidential files.

Dan Ashby has been following the story.


'People can still speak to us in total confidence'

The Citizens Advice Bureau (CAB) has issued a statement saying people can still speak to them in total confidence, as it opened an investigation into a possible data protection breach.

“This isolated incident at Newcastle CAB is being thoroughly investigated. I’d like to reassure people that, because we take data protection extremely seriously, they can speak to us in total confidence - all Newcastle CAB staff and volunteers are fully trained in Information Assurance

– Shona Alexander, Chief Executive, Newcastle CAB
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