Two of the concert-goers say the Tom Jones gig at Alnwick Castle in Northumberland on Saturday (August 8) was spoilt by delays, technical glitches, poor catering and health and safety issues.
Here are Carly Needham and Richard Dale:
Unfortunately, during Sir Tom Jones's performance last night at Alnwick Castle, there was an issue with the generator power supply which meant that the concert finished abruptly.
I wish to make it clear that this situation is not associated with the artist or his management team or Alnwick Castle. Loose Cannon Events employed an established company to supply the power generators and who are well-versed in supplying power to large events of this scale and we are investigating the incident.
Orgainisers say they were sorry to disappoint concert-goers and all enquiries should be directed here
Courtesy: Tracey Peach / YouTube
"Unfortunately, during Sir Tom Jones's performance at Alnwick Castle, there was an issue with the generator power supply which meant that the concert finished abruptly.
"I wish to make it clear that this situation is not associated with the artist or his management team or Alnwick Castle.
"Loose Cannon Events employed an established company to supply the power generators and who are well-versed in supplying power to large events of this scale and we are investigating the incident.
"We are sorry to disappoint concert-goers with the abrupt end to the concert."
Dozens of concert-goers have taken to social media to demand a refund after Sir Tom Jones disappeared from stage without warning when his concert at Alnwick Castle was cut short due to technical problems.
After a late start, the music legend charmed the crowds for just 45 minutes before the stage went black, leaving fans literally with "the lights out".
Sir Tom Jones then left the stage before an official announcement came 15 minutes later telling everyone there were problems with the power supply.
An estimated seven thousand fans, many who paid around £50 for their ticket, were left furious when they were then told the singer had left the site and was not returning.
Never been so disappointed in a concert in my life! The promoters should be ashamed! Will be complaining. #TomJones
Tom Jones at Alnwick Castle, what a disappointment. Power failure, late start. Power failure early finish. That is unusual!
The Welsh icon had been scheduled to begin his show at 8.30pm but did not appear until 9.15pm.
After tweeting that she was, "really excited to be at @AlnwickCastle for once in a lifetime concert with @realsirtomjones", Berwick-upon-Tweed MP, Anne-Marie Trevelyan also expressed her disappointment on Twitter:
The concert, organised by Loose Cannon Event Management, was due to end at 11pm, but Sir Tom left the stage at 10pm and never returned.
The company posted on Facebook to say "this is currently being investigated by independent experts, and we hope to be able to provide further information as and when it becomes available".
Thousands of Sir Tom Jones fans were left disappointed when the musical icon's concert at Alnwick Castle was cut short following a 'major technical issue.
After the interruption event organisers Loose Cannon Management issued a statement on Facebook: "This evening's performance with Tom Jones was unexpectedly cut short as a result of an unforeseen major technical issue.
"This is currently being investigated by independent experts, and we hope to be able to provide further information as and when it becomes available.
"Please bear with us - a full press release will be released shortly."
"Vandals" have caused £500 damage to a park in Alnwick, according to Northumbria Police.
Officers have said the springs of a toy rocking horse at a play park on Swansfield Road were snapped off at around 5pm on July 17th.
If you can help police please contact 101 ext 69191 quoting reference number 0947 18/07/15.
Sir Tom Jones whose hits span six decades will play at Alnwick Castle this summer.Read the full story ›
Police have named an 82-year-old man who died in a crash on February 17.
Thomas Stanley Willcox, from the Alnwick area, died at the scene following a crash between a Rover and a VW Passat. It happened in Northumberland, near Alnwick Moor.
Five fire engines have been called out to tackle a chimney fire at an historic Northumberland castle.
Northumberland Fire and Rescue received a report of a fire at Chillingham Castle at around 9:44pm last night. The chimney fire, in the Minstrel's Hall, was extinguished and under control by 11:08pm and no damage was caused to the castle.
Chillingham Castle, which is currently home of Sir Humphrey Wakefield, 2nd Baronet, and his family, is closed to the public over winter.
The building became a fully fortified castle in 1344 and is famed for staging historic scenes from the film "Elizabeth" which starred Cate Blanchett.
The A1 is closed in both directions at Alnwick in Northumberland. The Highways Agency says it is due to an accident involving a car and a lorry. The road is closed between the B1340 and the B6341. Diversions are in place.