The operators of the Tyne and Wear Metro say their customers "should expect more" after a power cut led to major delays during rush hour this morning.
It is the second time in less than a week the metro has been disrupted by bad weather.
Huw Lewis - Nexus, operators of Tyne & Wear Metro
No trains Bede - South Shields due to flooding. Go North East are accepting Metro tickets on bus services 27.
A major refurbishment at Walkergate Metro station in Newcastle has been completed. The project, by Nexus, includes the station's first passenger lift.
The improvements also include double height hand rails, anti-slip surfacing, new seating and lighting.
The work has been carried out as part of an 11 year Government-funded project totalling £389m.
“Improving accessibility is at the heart of our Metro station refurbishment programme.
“The station has been given a much brighter, more modern feel, in line with other station renewal projects on the Metro system.”
“Walkergate Metro station runs along the route of the former Newcastle to North Shields railway, which this year marked its 175th anniversary."
Thousands of items which have been left on the Metro over the years are to be sold at auction, with the proceeds going to charity.
The Metro Lost Property Auction will take place at Park Lane Interchange in Sunderland on Thursday (June 19).
There are over 4,000 items including a pair of boxing gloves, a pogo stick and a set of bunk bed ladders.
The proceeds are being donated to Age UK Sunderland, Action on Dementia Sunderland and NSPCC Childline Sunderland.
Director General of Nexus, Bernard Garner, said: “It’s been five years since the last Metro lost property auction took place so we’ve got a real treasure trove of lost property.
“It really is amazing what passengers lose on the Metro, from the mundane everyday times, to the more weird and wonderful.
"All proceeds from the auction will be donated to charity, like in previous years.”
- Metro services will start at the normal time but with a reduced frequency on all lines until 8:30am
- Allow extra time
- A 15 minute service will run on all lines from 8.30am until 4pm, compared to the normal 12-minute frequency
- From around 4pm there will be no Metro service between Regent Centre and Airport, Benton and St James and Pelaw to South Shields
- Frequent services up to every five minutes will run between Newcastle and Sunderland before and after the concert
- Go North East is providing additional bus services
Metro will run a service between Newcastle and Sunderland before and after the One Direction concert on Wednesday 28 May, despite a planned strike by members of the RMT. There will be reduced train services on other parts of the system including early evening line closures if the strike goes ahead.
Concert-goers are being urged to allow plenty of time to get to the Stadium of Light.
There will be a Metro train every 15 minutes during the day between Newcastle and Sunderland rising to a train every five minutes after 4pm. All passengers going to the concert should use St Peter’s station only.
“We are disappointed that the RMT has chosen to take this action, which is targeted at Metro customers on a very busy day for the North East.
“Should the industrial action go ahead, we will still be able to operate a Metro service. We are making the line between Sunderland and Newcastle a priority to support the concert, a major event for the region, with frequent Metro services between the two cities.
“We urge the RMT to call this action off and for this matter to be further discussed and resolved, without causing unnecessary disruption to thousands of passengers.”
The organisers of next Wednesday's One Direction concert in Sunderland are urging a 'common sense' ending to a planned strike on the Metro system on the day of the performance.
The Stadium of Light says it's incredibly frustrated that a solution hasn't been agreed by the RMT Union and DB Regio, which operates the Metro.
The RMT Union says that its planned strike for Metro workers - on the day of a 1-Direction concert in Sunderland - is being taken reluctantly. It's in dispute with the operator of the Metro system over the dismissal of an employee.
Sharon Kelly, from Metro Tyne and Wear, says although the strike will lead to reduced services in the daytime next Wednesday, they will put all resources into helping people get to and from the 1-Direction concert.
The strike, among RMT Union members who work on the Tyne and Wear Metro, is set to go ahead next Wednesday, coinciding with a 1-Direction concert in Sunderland. The dispute is over the dismissal of an employee.