Live updates

Passengers vent frustration at seven hour delays

Bleary-eyed passengers arrived in Newcastle early this morning after a ten hour journey from London.

The seven-hour delay was caused by overhead wire problems between Doncaster and Peterborough.

The 6pm service was the first affected, arriving into Newcastle's central station at 12:30am.

The following services faced even worse delays, leading many to vent their frustration on social networks.

They joined together using the hashtag #ECDelay to thank fellow passengers, ask for information, and try to make light of a long night on the train.

While others felt that at the end of a long day, a little tipple wouldn't go amiss.

Were you affected by the delays? Get in touch @itvtynetees or email pamandian@itv.com

Advertisement

Compensation offer after severe train delays

Overhead wire problems are causing major disruption. Credit: ITV Tyne Tees

East Coast is offering compensation to passengers after severe delays on Northbound services from London last night.

The worst affected train left London at 8pm and took almost ten hours to reach Newcastle - finally arriving at 4:45am.

The operator has blamed 'overhead wire problems' between Peterborough and Doncaster for the lengthy delays, which will continue this morning.

The 8:30 train from London to Newcastle has been cancelled.

Train companies Grand Central, First Hull Trains, Cross Country, Great Northern and East Coast have agreed mutual acceptance on all tickets in a bid to limit disruption, meaning passengers may travel on any service today.

Click here to find out how to claim compensation on your ticket

Were you delayed last night? Get in touch @itvtynetees or email pamandian@itv.com

'Major delays' on East Coast routes

A passenger sent us this photograph of a train delayed by three hours

East Coast has confirmed it has 'major delays' on its route through the North East of England because of overhead cable problems further south, near Doncaster.

One passenger told ITV News Tyne Tees she had been told that her train, due into Newcastle Central station before 2100, would not now arrive before midnight - before going on to Berwick and Edinburgh.

The company said the problems were likely to carry on until 1400 on Friday 28th November. It offered its apologies to passengers affected by the disruption and asked people to check its website for more details.

Severe disruption on A19

Photo of traffic jams on A19 Tees flyover. Credit: Brian Moore

There are severe traffic problems on the A19 near the Tees flyover after an accident in which two cars caught fire.

The Highways agency confirmed that the road was closed after the accident on the northbound carriageway near the Portrack sliproad. It happened at about 5.20pm (Thursday). No one was injured.

The southbound lanes are now open again.

Advertisement

New carpets, new seat covers, faster trains - Virgin Group outlines benefits

The Director of Corporate Affairs for the Virgin Group Richard Scott has outlined the benefits which will come from the new east coast train franchise.

He says it will mean faster journeys in refurbished trains. And you'll be abe to order food from your seat with a new phone app, he says.

For Richard Scott's full comments click below.

East Coast: the facts and figures

East Coast train Credit: East Coast

Here are some key facts and figures about East Coast main line rail company.

It has been announced that a consortium involving Virgin Trains and Stagecoach will run the East Coast main line franchise from next year.

  • Passenger journeys have increased by 1.1m in the past five years.
  • Journeys between Scotland and London have increased by 23%.
  • Customer satisfaction has increased from 89% in 2009 to 91% in 2014.
  • Revenue has increased from £581.3m in 2008-2009 to £652.6m to 2013-14.
  • East Coast invested £48m since 2009.
  • The taxpayer has received £1 billion back in premium payments and profits.
  • In partnership with Network Rail, redeveloped Newcastle station through an £8.6 million investment
  • East Coast - based in York - employs 2,800 people based at stations, depots and offices from London to Inverness.
  • East Coast’s Highland Chieftain service is Britain’s longest single continuous train journey operating daily between London and Inverness, a distance of 581 miles, and taking 8 hours and 6 minutes.
  • Since the spring of 2011, East Coast has been recognised by numerous industry organisations, and the Company has been the recipient of 55 such awards
  1. Calendar

City of York Council welcome Inter City Railway franchise

York's council have welcomed the franchising of the East Coast Main Line saying the move could enable economic growth in the city.

York already has over 5,000 people in rail related industries and we see this as a potential area for growth that Stagecoach and Virgin Group can support by locating their headquarters in the city, following on from the precedent set by previous operators of Inter City East Coast services. This will help underline the point that York is a place where the rail industry can do business, with ready access to skilled people and other rail organisations. We are looking forward to working with Stagecoach and Virgin Group to discuss how we can work together to improve both rail services and employment opportunities for our city.

– Cllr David Levene, Cabinet Member for Transport
  1. Calendar

Transport Secretary: Franchise to serve places which haven't been served before

The Transport Secretary says the new franchise which will take over the running of East Coast trains will bring services to places which have never had them.

Huddersfield, Harrogate, Lincoln and Dewsbury are among the places to be promised new or increased services.

Patrick McLoughlin says it is a good story for the East Coast:

Load more updates