Bank declares living woman dead

Santander wrongly placed a deceased notice on a 72-year-old pensioner's bank account.

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Bank declares live pensioner dead

A pensioner has been left shocked after her bank declared her dead.

Anne Gray, 72, held a bank account with Santander, but when a deceasedindicator was placed on it, letters arrived from her gas and electricitycompany offering condolences to her family.

Santander wrongly closed her account - meaning her bills and direct debits bounced.

The bank said the notification was a mistake and have since apologised to Miss Gray.

A deceased indicator was wrongly applied to Miss Gray's account and thishas now been removed and the account returned to normal. We have spoken to Miss Gray to apologise for this unfortunatemistake and offered her a goodwill payment.

– Santander

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