Stockton South MP James Wharton has called the announcement of 500 job losses on Teesside 'a shock'.
"This is very sad news for all those who work at the Direct Line call centre.
"Directors also assured me they would look to redeploy people within the company where they can but it is clear there are going to be job losses.
"We have had so much good jobs news on Teesside, with SSI reopening Corus, Hitachi bringing a new train factory and companies like Nifco expanding, it is such a shame when something like this comes along. This is the third time in recent years that the call centre business in our area has taken a hit after Garlands, then Barclay Card and now Direct Line."
More top news
A look ahead at the Bank Holiday forecast for the Tyne Tees region.
Do you want to Leave or Remain in the European Union? That's the question facing everyone in the country. But what do young people think?
Remain or Leave? The impact on agriculture in the North East