Firstsource has confirmed that 300 of the jobs it's proposing to axe are permanent positions.
In all, 542 jobs are at risk. The remainder are contract roles.
The firm has also confirmed that the job losses will be spread evenly across two sites: its Massey Road operation at Barclaycard's offices in Thornaby, and at its own base at Fountain Court in Middlesbrough.
The job losses are in response to falling demand for Payment Protection Insurance claims handling from Firstsource's client, Barclaycard.
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Kerrie brings you Saturday night's forecast for the Tyne Tees region
North Yorkshire Police say they have arrested 41 people in the first nine days of this year's drink and drug driving campaign.
Gusty winds over hills. Mainly dry with a cooler night ahead