Call centre job losses: 300 are permanent roles

Firstsource has confirmed that 300 of the jobs it's proposing to axe are permanent positions.

In all, 542 jobs are at risk. The remainder are contract roles.

The firm has also confirmed that the job losses will be spread evenly across two sites: its Massey Road operation at Barclaycard's offices in Thornaby, and at its own base at Fountain Court in Middlesbrough.

The job losses are in response to falling demand for Payment Protection Insurance claims handling from Firstsource's client, Barclaycard.

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500 call centre jobs to go on Teesside

The outsourcing firm Firstsource is to axe more than 500 staff at sites in Thornaby and Middlesbrough.