A report by the Government's Home Affairs Committee has highlighted failings in the way Northumbria Police deals with complaints.
The report was looking into the work of the Independent Police Complaints Commission.
It revealed that when it came to appeals against the Northumbria Force's handling of specific complaints against it, the IPCC had ruled the force had made the wrong decision in 53% of cases.
– House of Commons Home Affairs Committee
Errors in the decision about whether to record a complaint ar particularly deleterious, as they give the complainant the impression from the outset that a case is not being taken seriously, or even that the force is trying to cover up misconduct