A disabled pensioner has been forced to complain to the Ombudsman to get a refund for around £1000 in overpaid bills from her energy provider.
Stella Turner, who's 78, from Newcastle, was paying E-On £184 a month to supply her one-bedroom bungalow.
After months of wrangling, tests finally proved her gas meter was faulty. But the energy company says it was only out by around 3%. Her local council believes the meter was out by around 30%
E-on has brought Stella's bills down to £135 a month but she says this is still too high and furthermore claims she's been refused a refund for the money she has already overpaid.
The Ombudsman has agreed to take-up her case and is now investigating.
E-On says it will refund the money she has overpaid, but warns this will mean her monthly bills will increase again.
More top news
The Rugby World Cup will arrive in the North East in a matter of months. Today we are asking - where were you when England won it in 2003?
A Sunderland teenager who mocked those killed in the Glasgow bin lorry crash has been given a caution by police.
Pictures taken 70 years after the liberation of the Nazis' Auschwitz death camp echo the horrors of its Holocaust past.