Pensioner in power struggle with energy company

Stella Turner has called in the Ombudsman to recover money she has overpaid
Stella Turner has called in the Ombudsman to recover money she has overpaid Credit: ITV News Tyne Tees

A disabled pensioner has been forced to complain to the Ombudsman to get a refund for around £1000 in overpaid bills from her energy provider.

Stella Turner, who's 78, from Newcastle, was paying E-On £184 a month to supply her one-bedroom bungalow.

After months of wrangling, tests finally proved her gas meter was faulty. But the energy company says it was only out by around 3%. Her local council believes the meter was out by around 30%

E-on has brought Stella's bills down to £135 a month but she says this is still too high and furthermore claims she's been refused a refund for the money she has already overpaid.

The Ombudsman has agreed to take-up her case and is now investigating.

E-On says it will refund the money she has overpaid, but warns this will mean her monthly bills will increase again.

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Pensioner's power struggle

A pensioner who was paying monthly bills of £184 to heat her one-bedroom bungalow is still fighting her energy company five months after we highlighted her story