A disabled pensioner has been forced to complain to the Ombudsman to get a refund for around £1000 in overpaid bills from her energy provider.
Stella Turner, who's 78, from Newcastle, was paying E-On £184 a month to supply her one-bedroom bungalow.
After months of wrangling, tests finally proved her gas meter was faulty. But the energy company says it was only out by around 3%. Her local council believes the meter was out by around 30%
E-on has brought Stella's bills down to £135 a month but she says this is still too high and furthermore claims she's been refused a refund for the money she has already overpaid.
The Ombudsman has agreed to take-up her case and is now investigating.
E-On says it will refund the money she has overpaid, but warns this will mean her monthly bills will increase again.
More top news
The pressure group Ashley Out has called for demonstrations outside every Sports Direct store within a 20-mile radius of St James' Park.
A look ahead at your weekend forecast for the North East.
The two Geordie stars are home to perform songs from their musical, The Last Ship, to mark the tenth anniversary of the Sage Gateshead.