It has emerged that staff working for Co-Op Funeral care at Birtley in Gateshead mixed up bodies, and took the wrong one to a cremation service.
The mistake wasn't picked up until it was too late, and one family subsequently had to have a funeral without the body of their relative.
Two people have since been dismissed and a full investigation into the incident, which happened last month, is now underway.
Watch the full report from Kenny Toal below.
More top news
Stephen Unwin and William McFall were handed whole life sentences for the brutal murder of 28-year-old Quyen Ngoc Nguyen last August.
Part of the eastbound carriageway in Middlesbrough was closed for several hours and will be reduced to one lane in the coming days.
Three horses have died in separate incidents at Hexham racecourse. The British Horseracing Authority has said it is investigating.