It has emerged that staff working for Co-Op Funeral care at Birtley in Gateshead mixed up bodies, and took the wrong one to a cremation service.
The mistake wasn't picked up until it was too late, and one family subsequently had to have a funeral without the body of their relative.
Two people have since been dismissed and a full investigation into the incident, which happened last month, is now underway.
Watch the full report from Kenny Toal below.
More top news
Research has revealed that Sunderland is ranked the fourth best place to be a sports fan in the UK, and the best in the North East.
Do you know someone who should represent ITV Tyne Tees at the Daily Mirror Pride of Britain Awards in London?
NFU Mutual has found the cost of rural crime in our region rose by a fifth last year, despite a decrease nationally.