Co-Operative Funeralcare has admitted cremating the wrong body at a service held in Gateshead last month.
It meant that a second family had to attend a service without their relative's body at all after the company made the mistake at Birtley Crematorium.
The Co-Op says that it has sacked two members of staff, after finding that they had breached procedures.
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Kerrie Gosney brings you Sunday night's forecast
Cold with wintry showers overnight and on Monday.
Cold air from Canada will turn showers wintry overnight into Monday morning. Snow could settle over higher routes. Icy patches possible