Co-Operative Funeralcare has admitted cremating the wrong body at a service held in Gateshead last month.
It meant that a second family had to attend a service without their relative's body at all after the company made the mistake at Birtley Crematorium.
The Co-Op says that it has sacked two members of staff, after finding that they had breached procedures.
More top news
VIDEO: Saturday's forecast for the North East
Saturday's Pollen with Kerrie
The Red Arrows have put on a second dazzling display at the Sunderland Airshow, incorporating another blue heart into their routine.