The Brigade insists plans to share some emergency calls with colleagues in Cornwall will not lead to the closure of the control room in North Yorkshire.
But Fire Brigade Union officials are concerned the plans may result in job losses and they fear a lack of local knowledge may affect response times.
Area Manager Owen Hayward from North Yorkshire Fire and Rescue Service has been speaking about the plans.
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The commendations were awarded in recognition of an outstanding response to a serious house fire in Bishop Auckland in May.