This year has already seen the downfall of some of the biggest names on our high streets; HMV, Jessops, Blockbuster and Republic have all suffered from changes to the way we're shopping.
So, what is the secret to keeping the tills ringing, or the credit card readers beeping, in 2013?
This week we're recruiting new members to our Business Club, and Ben Chapman's been to one familiar North East name to find out their secret.
Watch his full report below.
More top news
Paul Brand and guests - including new North East MPs Anne-Marie Trevelyan and Anna Turley - discuss the Labour/Lib Dem leadership campaigns.
A look ahead at the forecast for the Tyne Tees region.
Health services that dealt with a double murderer should have identified the probability that he would re-offend