A woman from Hartlepool says that she is disgusted after a medical centre in the town failed to notice that she had broken a bone - despite her being in agony.
Catherine Reece says she was sent home from the One Life Centre with painkillers.
The trusts that run the centre have since apologised, but it is not the first time that the One Life Centre has been criticised.
You can watch the full report from Frances Read below.
More top news
A new look for our political programme from Westminster - Paul Brand and guests consider Theresa May's vision for Brexit.
Dave Jones laid out his vision when he was officially unveiled as the new manager of Hartlepool United
Calm but cloudy - but when will we see some sunshine?