A woman from Hartlepool says that she is disgusted after a medical centre in the town failed to notice that she had broken a bone - despite her being in agony.
Catherine Reece says she was sent home from the One Life Centre with painkillers.
The trusts that run the centre have since apologised, but it is not the first time that the One Life Centre has been criticised.
You can watch the full report from Frances Read below.
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A decision will be announced on the fate of three GP surgeries in Hartlepool later.
The UK only managed to rank 20th on the World Economic Forum's (WEF) index of nations - a slide from 9th position in 2006.
"Last season is fading from view in the rear-view mirror with bright skies ahead for the rest of the season."