A woman from Hartlepool says that she is disgusted after a medical centre in the town failed to notice that she had broken a bone - despite her being in agony.
Catherine Reece says she was sent home from the One Life Centre with painkillers.
The trusts that run the centre have since apologised, but it is not the first time that the One Life Centre has been criticised.
You can watch the full report from Frances Read below.
More top news
Kerrie brings you Sunday's pollen forecast
Kerrie brings you Sunday's forecast
Prime Minister describes her visit to Manchester Children's Hospital to meet victims, many of whom are from the North East