NHS 111 service concerns

Concerns have been raised over the new NHS 111 service in the region after a man from County Durham had a bad experience. Figures released today say that 92% of callers were very or fairly satisfied with their NHS 111 experience in the last year.

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111 disappointment case: NHS statement

Brian Sowerby from County Durham has been speaking to ITV News about his disappointment that he was failed by the NHS 111 service.

He rang the 111 telephone number after a serious lung infection made it difficult for him to breathe, but says that he was questioned for 45 minutes - before he hung up.

He also says that a paramedic did not arrive for an hour.

A spokesperson from the region’s 12 clinical commissioning groups, who commission the NHS 111 and ambulance service for the North East, have released the following statement in response to Mr Sowerby's complaint.

"We are really sorry that Mr Sowerby did not feel he received a good service from the local NHS.

"We hope that Mr Sowerby’s condition has improved and he is feeling better. If he wishes to have the incident looked at more formally, we would advise Mr Sowerby to contact either the ambulance service or his local clinical commissioning group who can respond to him personally.

"As commissioners of these services we welcome any feedback and would always undertake a review of concerns that are raised by patients and the public. "

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