A man from County Durham says he'll never use the NHS's non-emergency 111 number again saying he feels let down by the service.
Brian Sowerby rang the 111 telephone number after a serious lung infection made it difficult for him to breathe.
However, he says he was asked questions for 45 minutes and that a paramedic did not arrive for an hour.
Leading doctors warned last month that the introduction of the service meant that patients do not know where to turn to help.
Health officials say that the NHS advice line is steadily improving and highly rated by the majority of people who use it. The advice is still to ring 999 in an emergency.
More top news
Barn Owls are becoming a rare sight, with only 4,000 pairs in the UK. To tackle this some farmers are creating breading areas for them.
Seaside attractions across the North East are to benefit from record £10 million in government investment to create jobs in coastal areas.
QI and Jonathan Creek star Alan Davies has confirmed he will be coming to Middlesbrough for his new show Little Victories in October 2015.