A man from County Durham has said that he will never use the NHS non-emergency 111 number again.
Brian Sowerby called the 111 number after getting a serious lung infection - but says his condition worsened as he was kept on the phone for 45 minutes.
The helpline was first launched in County Durham and Darlington in 2010 before being rolled out across the North East in April.
Watch the full report from Frances Read below.
More top news
Sunday nig.ht's Forecast
Police have seized 539 units of alcohol from drinkers as young as 15 in a bid to crack down on underage bingeing.
"Big Sam" was spotted letting his hair down in the seaside resort weeks after securing Premier League survival for Sunderland.