A man from County Durham has said that he will never use the NHS non-emergency 111 number again.
Brian Sowerby called the 111 number after getting a serious lung infection - but says his condition worsened as he was kept on the phone for 45 minutes.
The helpline was first launched in County Durham and Darlington in 2010 before being rolled out across the North East in April.
Watch the full report from Frances Read below.
More top news
North Yorkshire County Council has decided that controversial proposals to close Eskdale School will now go to consultation.
A look ahead at the forecast for the Tyne Tees region.
Three flood alerts have been issued for the region for the early hours of Wednesday 10 February.