NHS 111 service concerns

Concerns have been raised over the new NHS 111 service in the region after a man from County Durham had a bad experience. Figures released today say that 92% of callers were very or fairly satisfied with their NHS 111 experience in the last year.

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Full Report: Concerns raised about NHS 111 service

A man from County Durham has said that he will never use the NHS non-emergency 111 number again.

Brian Sowerby called the 111 number after getting a serious lung infection - but says his condition worsened as he was kept on the phone for 45 minutes.

The helpline was first launched in County Durham and Darlington in 2010 before being rolled out across the North East in April.

Watch the full report from Frances Read below.

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