A man from County Durham has said that he will never use the NHS non-emergency 111 number again.
Brian Sowerby called the 111 number after getting a serious lung infection - but says his condition worsened as he was kept on the phone for 45 minutes.
The helpline was first launched in County Durham and Darlington in 2010 before being rolled out across the North East in April.
Watch the full report from Frances Read below.
More top news
Ex-Paralympian Baroness Tanni Grey-Thompson is calling for people to get involved in Sports Fest North East and try disability sports.
Dame Judi Dench is considering getting a tattoo to mark her 80th birthday.
Selby Abbey, where 'King of Asian Pop' Jay Chou tied the knot, has seen an influx of Asian visitors, as has reception venue Castle Howard.