A man from County Durham has said that he will never use the NHS non-emergency 111 number again.
Brian Sowerby called the 111 number after getting a serious lung infection - but says his condition worsened as he was kept on the phone for 45 minutes.
The helpline was first launched in County Durham and Darlington in 2010 before being rolled out across the North East in April.
Watch the full report from Frances Read below.
More top news
Kerrie brings you Saturday night's forecast for the Tyne Tees region
North Yorkshire Police say they have arrested 41 people in the first nine days of this year's drink and drug driving campaign.
Gusty winds over hills. Mainly dry with a cooler night ahead