A man from County Durham has said that he will never use the NHS non-emergency 111 number again.
Brian Sowerby called the 111 number after getting a serious lung infection - but says his condition worsened as he was kept on the phone for 45 minutes.
The helpline was first launched in County Durham and Darlington in 2010 before being rolled out across the North East in April.
Watch the full report from Frances Read below.
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Mainly dry but rather cloudy to start this week. More unsettled by the end of the day Wednesday - stronger winds and showery rain
Many areas dry over the next few days with variable cloud and cooler airflow