Brian Sowerby from County Durham has told ITV News that he will never ring the NHS 111 service again, after he felt he was let down so badly before.
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Beyoncé, one of the biggest female artists of all time, is set to perform in Sunderland at the Stadium of Light.
Northumbria Police are holding a series of events to raise awareness around what hate crime is and the support available for victims.
The landslip, which caused part of the Carlisle to Newcastle rail line to close, is expected to re-open fully on Monday, February 8.