Brian Sowerby from County Durham has told ITV News that he will never ring the NHS 111 service again, after he felt he was let down so badly before.
More top news
BTP officers are appealing for help to identify a man they want to speak to after a smoke bomb was thrown at a Metro station in Sunderland.
A look ahead at the forecast for the Tyne Tees region.
Tributes have been paid to a man who died after collapsing and falling into the river in Durham at the weekend.