Brian Sowerby from County Durham has told ITV News that he will never ring the NHS 111 service again, after he felt he was let down so badly before.
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It's part of the investigation into the disappearance of Donna Keogh from Middlesbrough in 1998 when she was just 17 years old.
The move is likely to lead to the loss of more than 1,500 jobs.
Durham Police have issued an urgent missing persons appeal. RUSSELL HAS SINCE BEEN LOCATED.