More than 80% NHS 111 calls 'answered within a minute'

More than 80% of calls to the NHS 111 service were answered within 60 seconds, according to NHS England's latest figures released today. The report found:

  • In April, there were 566,532 calls to the 111 service, with 94% (of these calls from people directly dialling 111.
  • In the same month, 87% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 4% were abandoned after waiting longer than 30 seconds.
  • Average length of a call episode for data up to and including April was 8 minutes 09 seconds, with 79% of callers receiving a triage and 6% of answered calls called back.
  • On average 27% of call time was handled by clinical staff for all calls up to and including April.
  • For the period between April 2011 to March 2013, 92% of callers were very or fairly satisfied with their NHS111 experience.

You can read the full report here.

Advertisement

NHS 111 service concerns

Concerns have been raised over the new NHS 111 service in the region after a man from County Durham had a bad experience. Figures released today say that 92% of callers were very or fairly satisfied with their NHS 111 experience in the last year.