NHS 111 service concerns

Concerns have been raised over the new NHS 111 service in the region after a man from County Durham had a bad experience. Figures released today say that 92% of callers were very or fairly satisfied with their NHS 111 experience in the last year.

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More than 80% NHS 111 calls 'answered within a minute'

More than 80% of calls to the NHS 111 service were answered within 60 seconds, according to NHS England's latest figures released today. The report found:

  • In April, there were 566,532 calls to the 111 service, with 94% (of these calls from people directly dialling 111.
  • In the same month, 87% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 4% were abandoned after waiting longer than 30 seconds.
  • Average length of a call episode for data up to and including April was 8 minutes 09 seconds, with 79% of callers receiving a triage and 6% of answered calls called back.
  • On average 27% of call time was handled by clinical staff for all calls up to and including April.
  • For the period between April 2011 to March 2013, 92% of callers were very or fairly satisfied with their NHS111 experience.

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