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NHS 111 service concerns

Concerns have been raised over the new NHS 111 service in the region after a man from County Durham had a bad experience. Figures released today say that 92% of callers were very or fairly satisfied with their NHS 111 experience in the last year.

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NHS 111 advice line 'steadily improving'

The new non-emergency NHS advice line is "steadily improving" health officials have said, after publishing new figures today.

But the number is still experiencing teething problems, with 66,000 of the 514,000 calls answered in April taking more than a minute to answer.

An NHS England spokeswoman said:

The data published today on the performance of NHS 111 in April 2013 showed the service is steadily improving and is highly rated by those who use it - 92% were very or fairly satisfied with their NHS 111 experience.

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