Police have taken to the streets of Washington to ask people if they have any information regarding Daniel Moir.
His parents have appealed for him to make contact, after he went missing on Tuesday last week.
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The Cleveland Police worker, who thought she had disconnected the call, then continued with the abuse. The force say they're investigating.
People living in Sunderland and South Tyneside are being offered advice on how to keep wheelie bins safe from thieves and vandals.