The head of the Royal College of Nursing Peter Carter told BBC Radio 4's Today programme that the lack of training that healthcare assistants go through is “wholly unacceptable”.
The vast majority of care for older people in hospitals is provided nowadays by health care assistants under the supervision of nurses ... In most cases, they don't have adequate training ... When we are caring for older people, we somehow think this can just be done with a bit of common sense.
He said the average ratio of registered nurses to elderly patients is one in 10, compared with one in four in children's nursing. His comments were in response to a report suggesting that older people are being "let down" by the standard of care.
A new report says care for older people in hospitals and care homes is lacking dignity and compassion. ITV News' Sally Biddulph reports.
Patronising language used by hospital and care home staff towards older people should be banned, says a report on dignity in care.