Letters to PPI victims must be 'jargon free'
Millions of letters to be sent today to victims of mis-sold payment protection insurance (PPI) must be written in jargon-free English. The Financial Standards Authority (FSA) ruled that the language used in letters to victims must be plain and jargon free.
Because response rates to these kind of letters have been historically low, Martin Wheatley, FSA managing director, has urged recipients to read them carefully:
If you receive a letter, it's important to consider your PPI purchase carefully and if you feel you have been a victim of poor practice - please do respond to the firm.
More top news
Some ex-inmates no longer have to declare convictions
People who have been sentenced to up to four years in prison will no longer have to declare their convictions for life under new reforms.
'Barraco Barner' tweeter hits back after global ridicule
The 20-year-old insists she has 17 GCSEs but admits her tweet did not sound the most politically astute. She cannot believe the reaction.
Drone 'used in prison drug smuggle attempt'
An Australian man has been arrested after a drone 'carrying drugs' was apparently spotted near a prison.