Millions of letters to be sent today to victims of mis-sold payment protection insurance (PPI) must be written in jargon-free English. The Financial Standards Authority (FSA) ruled that the language used in letters to victims must be plain and jargon free.
Because response rates to these kind of letters have been historically low, Martin Wheatley, FSA managing director, has urged recipients to read them carefully:
If you receive a letter, it's important to consider your PPI purchase carefully and if you feel you have been a victim of poor practice - please do respond to the firm.
More top news
Darlington has endured deep spending cuts in recent years and Mrs May has a tough job of convincing parents in the Labour seat.
Two "despicable" men who posed as good Samaritans before stealing from a man as he had a stroke are being hunted by police.
April showers and a cold northerly wind