Citizens Advice welcome EDF Energy's £4.5 million package to help vulnerable customers.
They are due to receive £1 million of the money, which will be donated to the Energy Best Deal project, which helps people shop around for their energy supplier.
Chief Executive Gillian Guy said:
"We’re pleased that, following Ofgem’s investigation, EDF Energy has remedied the flaws in its sales processes and has committed to a £4.5 million package to help vulnerable consumers ."
“In the future, we want Ofgem to get tougher powers which allows them to order compensation for energy customers, so that consumers who lose out because of bad practice get money back in their pocket.”
More top news
The driver stopped at the scene and the boy was taken to hospital, but he died on the way.
Sunday Times restaurant critic AA Gill has died at the age of 62, three weeks after revealing he had cancer.
The Oscar-winning actress has faced a backlash after telling a story about itching her "butt" on sacred Hawaiian rocks.