Citizens Advice welcome EDF Energy's £4.5 million package to help vulnerable customers.
They are due to receive £1 million of the money, which will be donated to the Energy Best Deal project, which helps people shop around for their energy supplier.
Chief Executive Gillian Guy said:
"We’re pleased that, following Ofgem’s investigation, EDF Energy has remedied the flaws in its sales processes and has committed to a £4.5 million package to help vulnerable consumers ."
“In the future, we want Ofgem to get tougher powers which allows them to order compensation for energy customers, so that consumers who lose out because of bad practice get money back in their pocket.”
More top news
Late actress Lynda Bellingham shared how she planned to spend Christmas during a moving final interview on Loose Women to be broadcast later
Around 760 out of the 4,200 foreign offenders living freely in the UK have disappeared from sight, according to a leading watchdog.
Schools and nurseries are being called on to help check children have brushed their teeth.