Consumer groups have welcomed the move by Ofgem and EDF Energy to pay customers back after EDF was found guilty of breaching sales processes.
Audrey Gallacher, Director of Energy at Consumer Focus said:
‘It’s a positive step forward that an energy company has worked with the regulator to tackle this issue."
"We have called for Ofgem to have the power to make sure energy customers benefit from any fines so it’s good news that this voluntary approach has led to customers’ being compensated rather than money returned to the Treasury."
More top news
A hitchhiking robot that won the hearts of fans worldwide has met an untimely end after being vandalised on its trip across the US.
Rules could be changed to remove support for failed asylum seekers living in Britain with their families, a Home Office minister has said.
More than 50 dog surfers of all breeds and sizes joined an annual dog surfing competition in California