The problem is that people, at certain times, on certain days, have to wait too long. We're addressing that problem. Border Force need to change the way they operate, we need to work better with the operator BAA and with the airlines, and, as of today, we are instituting some changes as the summer starts. During the course of May we're employing 80 more people... You need the right people at the right time in the right terminal.
- Mobile rapid-response teams will be brought in
- New shift patterns to offer 'additional flexibility'
- During the Olympics all immigration desks at Heathrow and other key ports and airports in the South East will be fully staffed during peak periods
More top news
Gary Oldman may have been an unlikely candidate to play Churchill but the film Darkest Hour has earned him a Golden Globe nomination.
Coal producers in America's 'energy capital' are trying to change the face of the fossil fuel industry amid concerns over fossil fuels.
Temperatures slide to -15C in places