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Govt: Heathrow queues 'too long'

The Immigration Minister says passengers at Heathrow Airport are being made to wait for too long to get into the UK. Damian Green wants the Border Force to change the way it operates.

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Border Force 'need to change the way they operate' to tackle queues

The problem is that people, at certain times, on certain days, have to wait too long. We're addressing that problem. Border Force need to change the way they operate, we need to work better with the operator BAA and with the airlines, and, as of today, we are instituting some changes as the summer starts. During the course of May we're employing 80 more people... You need the right people at the right time in the right terminal.

– Damian Green, Immigration Minister
  • Mobile rapid-response teams will be brought in
  • New shift patterns to offer 'additional flexibility'
  • During the Olympics all immigration desks at Heathrow and other key ports and airports in the South East will be fully staffed during peak periods

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