Border Force 'need to change the way they operate' to tackle queues

The problem is that people, at certain times, on certain days, have to wait too long. We're addressing that problem. Border Force need to change the way they operate, we need to work better with the operator BAA and with the airlines, and, as of today, we are instituting some changes as the summer starts. During the course of May we're employing 80 more people... You need the right people at the right time in the right terminal.