The problem is that people, at certain times, on certain days, have to wait too long. We're addressing that problem. Border Force need to change the way they operate, we need to work better with the operator BAA and with the airlines, and, as of today, we are instituting some changes as the summer starts. During the course of May we're employing 80 more people... You need the right people at the right time in the right terminal.
- Mobile rapid-response teams will be brought in
- New shift patterns to offer 'additional flexibility'
- During the Olympics all immigration desks at Heathrow and other key ports and airports in the South East will be fully staffed during peak periods
More top news
Former UKIP leader Nigel Farage has flown to the US to help coach presidential candidate Donald Trump ahead of his next debate.
Leading doctor Dr Otmar Kloiber said studies show boxing produces 'serious harm' including ruptures in the brain.
Cloudy skies and steady rain moving eastwards and northwards across England and Wales today.