Border Force 'need to change the way they operate' to tackle queues
– Damian Green, Immigration MinisterThe problem is that people, at certain times, on certain days, have to wait too long. We're addressing that problem. Border Force need to change the way they operate, we need to work better with the operator BAA and with the airlines, and, as of today, we are instituting some changes as the summer starts. During the course of May we're employing 80 more people... You need the right people at the right time in the right terminal.
- Mobile rapid-response teams will be brought in
- New shift patterns to offer 'additional flexibility'
- During the Olympics all immigration desks at Heathrow and other key ports and airports in the South East will be fully staffed during peak periods
More top news
Forgetful parking drives car owners round the bend
British drivers have spent 78,000 days looking for their vehicles over the last two years.
Angelina Jolie 'to sue Daily Mail over drugs video'
The Maleficent actress, who is now a UN ambassador and mother-of-six, claims the newspaper 'grossly violated' her privacy.
Monty Python's 'dead parrot' sketch nation's favourite
The sketch, in which John Cleese tries to return a dead "Norwegian blue" parrot to a shop, was voted top in a poll of 2,000 people.