Govt: Heathrow queues 'too long'

The Immigration Minister says passengers at Heathrow Airport are being made to wait for too long to get into the UK. Damian Green wants the Border Force to change the way it operates.

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Minister admits bad 'passenger experience' could damage UK's reputation

Immigration Minister Damian Green has said that "individual passenger experience" at border security is necessary in order to avoid 'potential damage' to the UK's reputation.

Immigration Minister Damian Green during a visit to Terminal 3 of Heathrow Airport Credit: Steve Parsons/PA Wire

Mr Green accepted that some passengers had been forced to stand in line for up to 90 minutes in breach of Border Force targets and pledged action to tackle the problem. He said:

"We have to ensure the border is secure. Security is the number one priority. But after that we have to make sure that the personal experience is as smooth as possible."

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