Immigration Minister Damian Green has said that "individual passenger experience" at border security is necessary in order to avoid 'potential damage' to the UK's reputation.
Mr Green accepted that some passengers had been forced to stand in line for up to 90 minutes in breach of Border Force targets and pledged action to tackle the problem. He said:
"We have to ensure the border is secure. Security is the number one priority. But after that we have to make sure that the personal experience is as smooth as possible."
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