Immigration Minister Damian Green has said that "individual passenger experience" at border security is necessary in order to avoid 'potential damage' to the UK's reputation.
Mr Green accepted that some passengers had been forced to stand in line for up to 90 minutes in breach of Border Force targets and pledged action to tackle the problem. He said:
"We have to ensure the border is secure. Security is the number one priority. But after that we have to make sure that the personal experience is as smooth as possible."
More top news
A Quebec man has missed out on winning millions on the Canadian lottery, because his ticket was printed out seven seconds too late.
The dramatic moment that Dutch police stormed a TV studio to arrest a gunman was caught on the station's cameras.
A Church of England diocese has launched an investigation into a Surrey vicar who linked Israel with the 9/11 attacks