Immigration Minister Damian Green has said that "individual passenger experience" at border security is necessary in order to avoid 'potential damage' to the UK's reputation.
Mr Green accepted that some passengers had been forced to stand in line for up to 90 minutes in breach of Border Force targets and pledged action to tackle the problem. He said:
"We have to ensure the border is secure. Security is the number one priority. But after that we have to make sure that the personal experience is as smooth as possible."
More top news
A doggy intelligence test may hold the key to a better understanding of human health problems like dementia, scientists say.
The Duchess says that children should be "supported through difficult times in their lives" at the start of Children's Mental Health Week.
The Met Police could soon be using birds of prey to help keep the skies above London clear of crime.