'Passenger experience needs to be improved'

Corneel Koster, Virgin Atlantic Director of Operations, Safety and Security, said:

We have had a positive and constructive meeting with the Home Secretary and Immigration Minister.

They agree that the passenger experience needs to be improved and have welcomed our offer to work together to achieve this whilst at the same time maintaining the security of the UK Border.

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Heathrow queue targets failed

The Border Agency has failed to meet its targets for getting non-EU passport holders through immigration at all Heathrow Airport terminals last month, according to figures from airport operator BAA.