Here are some statistics from the Office of Fair Trading investigation into dysfunctional practices in the motor insurance industry:
- Practices cost insurers £225 million in 2011 - or £10 per policy for the consumer
- Insurers get "kickbacks" of £250-400 from credit hire firms
- Average cost of a courtesy car is £560 higher when the insurer of the not-at-fault driver chooses the supplier
- Average cost of repairs was £155 higher when the insurer of the not-at-fault driver is in charge
A road crash can have big financial impact - but new evidence suggests the insurance firms meant to protect us, are adding to the costs.
"Dysfunctional" practices in the motor insurance industry are pushing up premiums by £225 million a year, despite attempts to blame drivers