MASS: The motor insurance sector has fallen into disrepute

Donna Scully, Chairman of the Motor Accident Solicitors’ Society (MASS), had this reaction to today's findings about the motor insurance industry:

Money is clearly being made from consumers behind their backs and MASS would welcome full disclosure of specific fee income on every case so that the consumer is fully informed. It is no wonder the whole sector has fallen into disrepute and that consumers are so wary of everyone who operates in it, and frustrated by exploitative practices they are likely to encounter when they make a claim.

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Car insurance firm market probe

The Office of Fair Trading (OFT) is to refer the private motor insurance market to the Competition Commission for practices that, it claims, drive up the cost of premiums.