The Office of Fair Trading has found evidence that motor insurance firms are driving up the costs associated with having an accident.
Most of this is being done by the insurers of the driver who is not at fault, who earn fees by referring the driver to rip-off car hire firms, repairers and even paint suppliers. Here are some examples:
-Courtesy cars - drivers referred to rip-off car hire firms. Drivers keep courtesy cars for longer than necessary.
-Repair work - insurers earn fees from repairers, paint suppliers and parts suppliers for referring drivers. Some repairers charge rip-off labour rates.
Many of these extra costs are passed on the insurers of the driver who is at fault.
A road crash can have big financial impact - but new evidence suggests the insurance firms meant to protect us, are adding to the costs.
"Dysfunctional" practices in the motor insurance industry are pushing up premiums by £225 million a year, despite attempts to blame drivers