The Chairman of the Treasury Select Committee today wrote to the Chief Executive of RBS Group, Stephen Hester, and to the Chairman of the FSA, Lord Turner, outlining a number of specific issues the Committee feels need to be addressed with regards to the ongoing IT issues.
Commenting on the letters the Chairman Andrew Tyrie said:
It is clearly unacceptable that so many people have suffered, and continue to do so, as a result of what looks to have been a major IT failure. This is the latest in a series of computer failures to have affected bank customers. We need to know exactly what went wrong and what will be done to give us confidence that similar mistakes are not repeated in the future.
The bank said "We appreciate the patience that has been displayed".... let me inform them, that patience has run out.
The chief executive of NatWest's owner RBS, has said that "a corner has been turned" as it deals with the fallout of an IT meltdown.
NatWest customers faced further chaos today almost a week after the bank's computer glitch. But what should you do if you're affected?