Stephen Hester, the boss of Royal Bank of Scotland, has just revealed in a radio interview that he will not take his bonus this year due to the IT chaos that left thousands of customers without their money.
He was forced to give up his bonus under enormous political pressure. This time, the Chief Executive of the bank we all own the majority of, has decided to act first.
The bank said "We appreciate the patience that has been displayed".... let me inform them, that patience has run out.
The chief executive of NatWest's owner RBS, has said that "a corner has been turned" as it deals with the fallout of an IT meltdown.
NatWest customers faced further chaos today almost a week after the bank's computer glitch. But what should you do if you're affected?