Hester gives up RBS bonus

Stephen Hester, the boss of Royal Bank of Scotland, has said he will not take his bonus this year after IT problems left thousands of customers struggling

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RBS apologises over continuing Ulster bank problems

RBS have released the following statement about Ulster bank services:

"Resolving the issue for our customers is the top priority for RBS Group and significant resources have been shifted from within the Group to Ulster Bank.

"We now expect that next week (commencing 9 July) will be the final week of any significant delays for Ulster Bank customers. We expect gradual, but significant and noticeable improvements throughout the remainder of this week and next.

"It is our expectation that by the week of the 16 July the vast majority of customers will return to a normal service, barring any residual reconciliation required. We will continue to provide updates daily on our progress."

We know customers are frustrated and they are right to be. Our efforts to fix this are paying off and over the last few days we have been able to gain a much clearer picture about when we expect all systems to be largely back to normal.?

We expect gradual and significant improvements for our customers and each day we will see more transactions processing, fewer problems with our systems, and less inconvenience for our customers.

– Jim Brown, Ulster Bank CEO

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