Ulster Bank chief executive Jim Brown said tonight he would be turning down this year's annual bonus after a computer meltdown left thousands of people across Ireland without cash. He said:
I don't want there to be any doubt that this is also my personal priority. I am personally committed to re-earning the trust of our customers. I have therefore informed the Ulster Bank board that I do not wish to be considered for an annual bonus award for 2012.
Tonight's decision came as politicians from north and south of the border called for him to turn down his bonus.
The bank initially estimated that about 100,000 customers across the country had been affected by the error, some with limited or no access to their funds at all.
Mr Brown told an Oireachtas (Irish Parliament) committee the figure is much higher than originally believed and that at least half of Ireland's 1.1 million customer base has suffered.
The bank said "We appreciate the patience that has been displayed".... let me inform them, that patience has run out.
The chief executive of NatWest's owner RBS, has said that "a corner has been turned" as it deals with the fallout of an IT meltdown.
NatWest customers faced further chaos today almost a week after the bank's computer glitch. But what should you do if you're affected?