NatWest commissions independent audit after access problems

NatWest has commissioned an independent audit to determine what went wrong when thousands of customers were left unable to access cash earlier this month.

In an email to customers, the RBS-owned bank said:

We have commissioned an independent audit to investigate how the problem arose and we will make all the improvements necessary to ensure it doesn't happen again.

We will make the findings public when they become available.

– NatWest

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Hester gives up RBS bonus

Stephen Hester, the boss of Royal Bank of Scotland, has said he will not take his bonus this year after IT problems left thousands of customers struggling