UK Border Agency 'faces steep climb to ensure work delivers good service'

The UK Border Agency and the Border Force deserve credit for taking on an ambitious programme of change, but both organisations face a steep climb to ensure this work delivers both value for money and a good service.

"The real leadership test will be whether the agency can transform casework processing without relying solely on new IT, and whether the Border Force can improve its workforce practices and raise productivity."

– Amyas Morse, head of the NAO

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UKBA 'cut too many staff'

The troubled UK Border Agency has cut too many staff too quickly and is now having to hire extra people and increase overtime to meet demands, Whitehall's spending watchdog said today.