The UK Border Agency and the Border Force deserve credit for taking on an ambitious programme of change, but both organisations face a steep climb to ensure this work delivers both value for money and a good service.
"The real leadership test will be whether the agency can transform casework processing without relying solely on new IT, and whether the Border Force can improve its workforce practices and raise productivity."
The UK Border Agency has cut too many staff too quickly, Whitehall's spending watchdog said today.
Athletes from the British Virgin Islands are receiving a warm welcome from a British host family in Hertfordshire.
A bus carrying athletes got lost in London today. A bus driver transporting the media also had to pull over to consult his map.