The result of this disconnect was, in some places, a dip in performance and the need to hire new staff or increase overtime."
"Agency performance has dipped in some specific areas, in part due to implementing staff reductions faster than originally planned.
"For example, performance in London and the South East has come under pressure due to staff shortages."
The UK Border Agency has cut too many staff too quickly, Whitehall's spending watchdog said today.
Athletes from the British Virgin Islands are receiving a warm welcome from a British host family in Hertfordshire.
A bus carrying athletes got lost in London today. A bus driver transporting the media also had to pull over to consult his map.