UKBA 'had to hire new staff and increase overtime following cuts'
– Whitehall's spending watchdog reportThe result of this disconnect was, in some places, a dip in performance and the need to hire new staff or increase overtime."
"Agency performance has dipped in some specific areas, in part due to implementing staff reductions faster than originally planned.
"For example, performance in London and the South East has come under pressure due to staff shortages."


