We recognise that we have work to do to restore our customers' trust in us and we believe that this is the first step in that direction.
We have worked with our key stakeholders to ensure the additional measures which we are taking provide a comprehensive response to customer concerns and demonstrate our commitment to making amends.
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ITV News correspondent Dan Rivers was taken, by regime minders, to the hospital where those who were affected by the attack were treated.
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The composer says schools are failing to see how music can support behavioural and academic success.