We recognise that we have work to do to restore our customers' trust in us and we believe that this is the first step in that direction.
We have worked with our key stakeholders to ensure the additional measures which we are taking provide a comprehensive response to customer concerns and demonstrate our commitment to making amends.
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Another unsettled day with cloud, rain and blustery winds.
Charaf Elmoudden, 26, has been found guilty at Harrow Crown Court of burgling pop star Rita Ora's home.
Buried here are the men of the 10th West Yorks, the unit that suffered the heaviest losses on the first day of the Somme.