We recognise that we have work to do to restore our customers' trust in us and we believe that this is the first step in that direction.
We have worked with our key stakeholders to ensure the additional measures which we are taking provide a comprehensive response to customer concerns and demonstrate our commitment to making amends.
More top news
A medical tribunal found Dr Mark Bonar posed a "potential future risk of harm to patients".
After a lively start to the long weekend with torrential, thundery downpours - a drier night.
The bouncy castle, commissioned for the Common People festival, is taller than the Great Wall of China.