We recognise that we have work to do to restore our customers' trust in us and we believe that this is the first step in that direction.
We have worked with our key stakeholders to ensure the additional measures which we are taking provide a comprehensive response to customer concerns and demonstrate our commitment to making amends.
More top news
The eldest of three orphaned sisters told ITV News of the brutality they witnessed as war rages on in Democratic Republic of Congo.
Every senior Cabinet minister “got what they wanted” from the Chequers meeting to agree the UK's plan on the future EU trading relationship.
Detectives are urging the public to help trace two men after a 96-year-old prisoner of war was attacked during a burglary at his home.