Lloyds Banking Group chief executive Antonio Horta-Osorio will say that banks have lost focus on the customer, in a speech this evening.
Mr Horta-Osorio will say banks became “complacent, non-customer focused and inefficient" allowing high levels of complaints.
He will also say that banks sold overly complex products to customers "who didn't need or understand" them.
More top news
The drugs are used to control both pain and inflammation, and are commonly taken by people with arthritis.
The veteran singer, 75, will release his 101st album - 'News of Just ... Fabulous Rock 'n' Roll' - in November.
The Duke and Duchess of Cambridge were left cautiously watching every step after making an impromptu visit aboard a steam train.