Lloyds Banking Group chief executive Antonio Horta-Osorio will say that banks have lost focus on the customer, in a speech this evening.
Mr Horta-Osorio will say banks became “complacent, non-customer focused and inefficient" allowing high levels of complaints.
He will also say that banks sold overly complex products to customers "who didn't need or understand" them.
More top news
David Cameron has admitted the General Election is on a "knife-edge" as he tried to woo voters with the promise of a "truly seven-day" NHS.
It's shaping up to be a windy weekend with spells of rain. However we will see some dry and bright spells too.
Two murderers who wed in Britain's first gay prison marriage will not be allowed to share a cell.