GMC chief: 'We need to learn' from complaints rise
General Medical Council Chief Executive Niall Dickson told ITV News:
– General Medical Council CEO NIALL DICKSONToday there will be something like a million interactions between general practice and patients - so you are talking about a very small number relative to the huge number of interactions that there are every day.
It doesn't mean that we should ignore this number of complaints.
We need to learn from it and learn, for example, what areas or what stages of a doctor's career they may be more vulnerable to complaints and where additional support can be given in order for doctors to provide better care.
Complaints against doctors: Behind the statistics
A General Medical Council report released today suggests the number of complaints against doctors rose 23% last year.
Complaints against doctors jump 23% in a year
Complaints about doctors have hit a record high with patients more prepared to raise concerns about their treatment, a report has found.