– NHS Confederation CEO Mike Farrar
We must keep a careful eye on these complaints. A rise may partly be a result of patients rightly being more assertive in voicing dissatisfaction about their care, or it may be something more substantial.
Employers and individual doctors need to analyse this data and look carefully at the cases where doctors have not met the standards patients expect, and what action they need to take when they fall short.
Every patient should be given the necessary time to discuss healthcare concerns which can often be complex and upsetting.
Worryingly, these figures suggest that this is not always the case."
Complaints about doctors have reached a record high, the General Medical Council (GMC) said. Since 2009, the number of complaints has soared and in the last year alone there has been a 23% increase in the number of grievances lodged against doctors.