– Audrey Gallacher, Director of energy at Consumer Focus
Two price hikes on the same day will just reinforce the views and prejudices of consumers – whether justified or not - about a lack of transparency and competitiveness in the market.
People are not convinced that they are getting a fair deal. Unless they can be reassured about the relationship between costs, prices and profits, consumer distrust will continue, companies won’t get their message across, and the success of the regulator will be questioned.
Consumers need to see the Government and regulator taking big steps to help mitigate the rising cost of energy for customers.
Chancellor George Osborne has told ITV News that energy companies npower and British Gas should reconsider their price hikes. The comments came after energy supplier npower followed British Gas in raising its prices.