- What has gone wrong?
One of our network nodes which help connect and manage traffic, failed at lunchtime today. This meant that a number of our customers have had difficulty connecting to our network to make calls or use data. A fix was found by 3.30pm and since then we have been reconnecting customers systematically.
- When will service be fully restored?
Some people had their service restored from 3.30pm this afternoon when we began systematically reconnecting affected customers to the network. We are working as quickly as we can to restore service to all our customers.
- Is this the same fault as the one in July?
No, the cause was different. However, it has had a similar impact on our customers, albeit fewer of them.
More top news
Major changes to the care system introduced today have already come under fire from charities
During a visit to the crash site, the boss of Lufthansa has avoided reporters' questions about the co-pilot's known depression.
One Leicestershire mother managed to get a shop worth £140.27 for just 39p, Jennifer Drew told Good Morning Britain how.