- What has gone wrong?
One of our network nodes which help connect and manage traffic, failed at lunchtime today. This meant that a number of our customers have had difficulty connecting to our network to make calls or use data. A fix was found by 3.30pm and since then we have been reconnecting customers systematically.
- When will service be fully restored?
Some people had their service restored from 3.30pm this afternoon when we began systematically reconnecting affected customers to the network. We are working as quickly as we can to restore service to all our customers.
- Is this the same fault as the one in July?
No, the cause was different. However, it has had a similar impact on our customers, albeit fewer of them.
More top news
Former foreign secretary David Miliband says he is 'deeply concerned' and refuses to rule out a future run for the Labour leadership.
By May, the supermarket's own brand chocolate products will be sourced ethically, meaning small-scale farmers will get a fair deal.
A group of anarchists have reportedly invaded a building metres away from the Queen's central London residence.