Around 10% of our customers have been unable to make or receive calls, or use data. The good news? The cause of the fault was identified and fixed this afternoon.
The bad news? Due to high phone use during the “rush hour” early evening period customers may experience intermittent performance as full service comes back for everyone.
We would like to reassure those customers still affected that we are working as hard as we can to restore normal service to everyone.
Millions of O2 customers were left unable to to make or receive calls or data after after a technical fault struck at around noon. O2 says it has rectified the fault but some customers are still complaining of problems.